Privacy Policy

Introduction

EchoMedia ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit echomedia.gg or use our services.

We are a customer acquisition infrastructure company based in the United Kingdom. By accessing our website or submitting your information, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

• •Name, email address, and company details when you submit a contact form or use our chat widget
• •Company website, monthly revenue range, location, and marketing structure details
• •Service interests and growth challenges you describe
• •Communications you exchange with us via email or chat

How We Use Your Information

We use the information we collect to:

• •Respond to your enquiries and provide information about our services
• •Assess whether we can deliver value to your business before any engagement
• •Schedule and conduct strategy calls via Calendly
• •Send relevant communications about customer acquisition and growth systems
• •Improve our website, services, and content
• •Comply with legal obligations

Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• •Consent - when you submit a form or use our chat widget
• •Contract - when we enter into a service agreement with you
• •Legitimate interests - for responding to enquiries and improving our services

Data Sharing

We do not sell your personal data. We may share your information with:

• •Calendly, for scheduling strategy calls
• •Email and CRM platforms used to manage our client relationships
• •Analytics providers (Google Analytics, Meta, LinkedIn, Microsoft Clarity) to understand website usage
• •Service providers who help us operate our business, under appropriate data processing agreements

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Lead enquiry data is typically retained for 24 months unless you become a client.

Your Rights

Under the UK GDPR, you have the right to:

• •Access your personal data
• •Rectify inaccurate personal data
• •Request erasure of your personal data
• •Restrict or object to processing
• •Data portability
• •Withdraw consent at any time

Cookies

Our website uses cookies and similar technologies to operate the site, analyse traffic, and provide analytics. See our Cookie Policy for details on the specific cookies we use and how to manage them.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.